In the case of downloadable products, because they are non-tangible goods, refunds will not be accepted after the product is downloaded. Please be sure before you buy a product that you have carefully read the description, specifications, limitations and other information published on the product page.
Please note that despite our no - refund policy, we keep an open mind on individual cases and will carefully examine each individual claim for reimbursement. So, if you really think you have good reasons to request reimbursement for your purchase please send us an email to our sales team who will do everything possible to resolve your case.
Our offices are located at Calle Hernando de Aguirre 162 office 203, Providencia, Santiago de Chile.